Frequently Asked Questions

PARTS

FINDING PARTS
Option 1: By Part Number
  • Type the full part number in the search bar at the top of the page.
Option 2: Navigation Bar
  • Click on the hamburger menu in the upper left-hand corner and select parts by category. You can sort and filter in the product listing page to further narrow down your search.
Option 3: Parts Manuals
  • Search for your parts through our Parts Manual where you can search by model, serial number, or part description.

ACCOUNT

REGISTER FOR AN ACCOUNT
Account Registration
  1. Click 'Sign In' on the right side of the navigation bar on the top of the screen.
  2. Click 'Create Account'
  3. Fill in the required information to register for your account
Once the site registration has been completed, you will be sent an email verifying your account creation. Your account request and new customer application will be reviewed in approximately 48-72 hours. Our team will contact you via email with any questions and/or account confirmation.If at any time you have a question regarding your registration, please contact us via the Contact Page.
CHANGE MY ACCOUNT INFORMATION
Go to My Account and click on the Edit button to edit your account details. Addresses and shipping details can also be updated on this page.
RESET OR CHANGE MY PASSWORD
You can reset or change your password by clicking here.

ORDER AND STATUS

CHANGE OR CANCEL ORDERS
Please Contact Us for assistance.
MISSING OR BACKORDERED PARTS
Please Contact Us for assistance.
ORDER STATUS AND HISTORY
Go to Order History. Here you will find a list of orders that have been processed, submitted, along with any returns you have placed.
SHIPPING RATES
Rates for shipping are based on attributes of the ordered items, such as weights and dimensions, and calculated based on rate tables for our network of shipping partners. To see the shipping rate for each method on an order:
  • Add Items to your Shopping Cart
  • Proceed to the Checkout
  • Select an Address from your Address Book or enter a shipping address
  • Click the ‘Shipping Method’ selection
  • Rates for each method will be shown next to the shipping method in the selection box.
When available, the shipping method for each item will be available. Note that not all regions or shipping methods may have freight available at time of order.

WARRANTY AND RETURNS

CREATE RETURN REQUEST
To create a return request:
  • Go to Order History
  • Select the relevant order number
  • Select Shipments
  • Locate the part you are returning and select Return Items
Note that this will only be the case for items that meet our return policy.
WARRANTY CLAIMS
You can submit warranty claims on our Warranty Portal.

USER GUIDE

NAVIGATING AND PLACING ORDERS
To create a return request:
  • Go to Order History
  • Select the relevant order number
  • Select Shipments
  • Locate the part you are returning and select Return Items
Note that this will only be the case for items that meet our return policy.
WARRANTY CLAIMS
Please check this link for instructions on how to navigate the website and place orders.